What is conflict?
Perceived incompatibility of actions, goals, or ideas
What are social traps?
Actions that harm collective well-being by focusing on individual interests
What are mirror image perceptions?
Reciprocal views of each other held by parties in conflict
What are self-fulfilling prophecies?
Believing something will happen, making it more likely to occur
What is the decision-making model for helping behavior?
Outlines steps including noticing, interpreting, and taking responsibility
What are superordinate goals?
Shared goals that override differences and reduce conflict